At DMV Pass, we want to ensure that purchasing our Pro Membership is a risk-free investment in your success. Our Money-back Guarantee means you have nothing to lose—if you complete the program and don’t pass your official DMV permit exam, we’ll refund your full purchase. This way, you can focus on preparing for your test with peace of mind. Below, you’ll find all the details on how the program works and the terms for eligibility.

Eligibility Requirements

To qualify for the Money-back Guarantee, you must meet the following conditions:

• Complete the Program
  • You must complete all practice exams for your selected exam type (CAR, CDL, or Motorcycle) in our app.
  • Achieve a minimum 90% passing probability before taking the official exam.
• First Failed Attempt: The guarantee applies only to the first failed DMV exam within 30 days of purchasing your Pro Membership.
• Proof of Failure: Submit official documentation confirming your failed DMV exam, such as a receipt or notice from the DMV. Unofficial documents will not be accepted.

How to Claim the Money-back Guarantee

If you meet the eligibility requirements, follow these steps to submit your refund request:

• Submit a Refund Request

  Complete the Refund Request form with following information:

  • Your full name (matching your Premium account); and
  • Your email address used for your purchase; and
  • Proof of failure from the DMV; and
  • Proof of achieving a minimum 90% progress by taking a screenshot of DMV app.
  Requests must be submitted using this Refund Request form within 30 days of your failed exam.

• Verification Process

  Once we receive your submission, we will verify your account activity to confirm that you completed all required practice exams and met the terms of eligibility within 10-15 business days.

• Refund Process

  Refunds for iOS users will be processed directly through Apple’s "Request a refund" system, as developers cannot issue refunds directly. We will provide step-by-step guidance on how to initiate the refund through Apple.

• Refund Timeline

  If your request is approved, you will receive confirmation via email, and your refund will be processed within 10-15 business days.

Exclusions

• Retaking the exam without completing the practice exams again will disqualify you from the Money-back Guarantee.
• Refunds are limited to one per customer/account.
• If you pass the exam upon retaking it, the guarantee no longer applies.

Why Choose the Money-back Guarantee?

The Money-back Guarantee reflects our commitment to customer satisfaction. With a thorough preparation program, realistic practice exams, and tailored study plans, we ensure that you’re set up for success on your DMV exam. If you don’t pass, we stand by our promise to refund your purchase.